Refund and Returns Policy

Shipping & Delivery

At NourmalF, we ensure your orders arrive quickly and safely, providing a premium shopping experience from start to finish

Processing & Delivery Time:

• Orders are processed within 1 to 2 business days after payment confirmation
• Delivery within the UAE usually takes 1 to 3 business days
• Delivery to Saudi Arabia and GCC countries takes 3 to 7 business days, depending on the courier and region

Courier Services:

We work with trusted courier companies to ensure fast delivery and high-quality service
A tracking number will be provided once your order is shipped so you can follow your package until it arrives

Shipping Fees:

• UAE: Free shipping on orders over AED 500
• GCC countries: Shipping fees are automatically calculated at checkout based on the destination

Undelivered Orders:

If an order cannot be delivered after two attempts, the store reserves the right to cancel it and shipping fees will be deducted from the refund

Damaged or Lost Shipments:

If your product arrives damaged or is lost, please contact us within 24 hours of receipt at [email protected]
We will replace it or compensate the customer according to the situation