Delivery
Policy
We aim to provide fast and reliable delivery for every order across the GCC and Egypt.
Please review the following guidelines to understand how we process, ship, and support your order after purchase.
Delivery Policy
We aim to provide fast and reliable delivery for every order. Please review the following guidelines to understand how we handle shipping across the GCC and Egypt.
Order Processing
- All orders are processed within 1–2 business days, excluding weekends and official holidays.
- Once shipped, you will receive a confirmation email with a tracking number when available.
Estimated Delivery Time
| Area | Delivery Time |
|---|---|
| UAE | 1–3 business days |
| GCC Countries | 3–7 business days |
| Egypt | 3–7 business days |
| Remote Areas | May require additional delivery time |
Note: Delivery times may vary based on courier schedules, customs clearance, public holidays, and unforeseen conditions.
Shipping Fees
- Delivery fees are calculated based on your location and order weight.
- All charges are clearly shown at checkout before completing your order.
- Free shipping may be available above 500 AED, excluding promotional offers, when applicable.
Courier Partners
We partner with trusted local and regional couriers to ensure secure and timely delivery. Once dispatched, your package is in the hands of the courier, but we remain available for support.
Delivery Attempts
- Couriers typically attempt delivery twice.
- If delivery is unsuccessful, the package may be returned to us, and a re-delivery fee may apply.
Address Responsibility
Please make sure your shipping address is correct and complete. We are not responsible for delays, failed deliveries, or lost items caused by incorrect or incomplete address details.
Damaged or Lost Orders
If your order arrives damaged or goes missing:
- Contact us as soon as possible.
- We will work with the courier to resolve the issue promptly.
Contact Us
If you have any questions about our Delivery Policy, please contact us:
- By email: [email protected]
- By phone/WhatsApp: +971 52 836 0771
Need help with your delivery?
Our team is available to help you with tracking, address updates, and delivery-related questions.