Delivery Policy
We aim to provide fast and reliable delivery for every order. Please review the following guidelines to understand how we handle shipping across Egypt.
Order Processing
- All orders are processed within 1–2 business days (excluding weekends and official holidays)
- Once shipped, you will receive a confirmation email with a tracking number
Estimated Delivery Time
| Area | Delivery Time |
|---|---|
| Cairo & Alexandria | 1–2 business days |
| Other Cities | 2–4 business days |
| Remote Areas | 4–7 business days |
Note: Delivery times may vary based on courier schedules and unforeseen conditions
Shipping Fees
- Delivery fees are calculated based on your location and order weight
- All charges are clearly shown at checkout before completing your order
Courier Partners
We partner with trusted local couriers to ensure secure and timely delivery. Once dispatched, your package is in the hands of the courier, but we remain available for support
Delivery Attempts
- Couriers typically attempt delivery twice
- If unsuccessful, the package may be returned to us, and a re-delivery fee may apply
Address Responsibility
Make sure your shipping address is correct and complete. We’re not responsible for delays or lost items due to address errors
Damaged or Lost Orders
If your order arrives damaged or goes missing:
- Contact us as soon as possible
- We’ll work with the courier to resolve the issue promptly
Contact Us
If you have any questions about our Delivery Policy, please contact us:
- By email: [email protected]
- By phone/WhatsApp: +201201180888