Return & Exchange Policy – Nourmal F
At Nourmal F (www.nourmal-f.com), we specialize in premium medical scrubs designed for healthcare professionals who demand comfort, durability, and a professional look. We are committed to delivering high-quality products and a dependable shopping experience to customers across the United Arab Emirates.
Please read the following policy carefully to understand the conditions under which items can be returned or exchanged.
Eligibility for Returns
You may request a return on eligible items under the following conditions:
- The request is made within 3 calendar days of receiving the item
- The item is in its original condition – unworn, unwashed, unused, and undamaged
- Original tags, labels, and packaging are intact and included
- The item shows no signs of wear, stains, misuse, or poor handling
Note: Any item that fails to meet these conditions will not be eligible for return or exchange.
Non-Returnable Items
To ensure hygiene and safety, we cannot accept returns or exchanges in the following cases:
- Return requests made after 3 days from delivery
- Items that are worn, washed, stained, altered, or used
- Items returned without original tags, packaging, or proof of purchase
- Items damaged due to poor usage or mishandling
- Customized or personalized scrubs
Please ensure you have selected the correct size and product before placing your order. Our team is available to assist you in making the right choice before checkout.
Return Process
To initiate a return, please follow these steps:
- Email us at [email protected] within 3 days of receiving your order
- Include your order number, a short explanation of the reason for return, and clear photos of the item showing its current condition and packaging
- After review, we will notify you if your return is approved and provide return instructions
Items sent back to us without prior approval will not be accepted or processed.
Return Shipping
- Customers are responsible for all return shipping costs unless the item was received damaged or incorrect
- We recommend using a reliable and trackable courier service
- Nourmal F is not liable for items lost or damaged in transit during the return process
Refunds
Once we receive and inspect your return:
- You will receive an email confirming the status of your refund
- If approved, your refund will be processed to your original payment method within 7 business days
- Shipping charges are non-refundable
If the returned item does not meet our return criteria, it will be sent back to you at your expense, without a refund.
Exchanges
We do not currently offer direct exchanges. If you wish to replace an item with a different size or color, please return the original product (if eligible) and place a new order on our website.
Contact Us
For questions or assistance with your order, please contact our customer support team:
📧 [email protected]
🌍 Operating in the United Arab Emirates
Thank you for choosing Nourmal F, where quality, professionalism, and comfort come first. Your trust means everything to us.