At Nourmal F, your satisfaction is our priority. If for any reason you are not fully satisfied with your purchase, we’re here to make the return or exchange process simple and clear.
✅ Eligibility for Return or Exchange
- You may request a return or exchange within 14 days of receiving your order.
- Items must be unused, unworn, and in original condition, with all tags, packaging, accessories, and manuals included.
- A valid proof of purchase (invoice or order confirmation email) is required.
❌ Non-Returnable Items
Certain items cannot be returned or exchanged, including:
- Products marked “Final Sale” or labeled as non-returnable.
- Custom-made or personalized products.
- Items damaged due to misuse, neglect, or normal wear and tear.
🔄 Exchange Process
- Exchanges are subject to product availability.
- If the requested item is unavailable, we will issue a store credit or refund instead.
💸 Refunds
- Approved refunds will be processed to the original payment method within 5–10 business days.
- Shipping fees are non-refundable, unless the return is due to an error on our part or a defective product.
🚚 Return Shipping
- Customers are responsible for return shipping costs unless the item is defective, incorrect, or damaged upon delivery.
- Please contact our support team before returning any item to receive proper return instructions.
📞 Need Assistance?
Our team is here to help with any questions or concerns about your return or exchange.
Email: [email protected]