Refund &
Returns Policy
We want you to feel confident with every NourmalF order.
Please review our return and refund conditions before sending a return request. For support, contact us at [email protected].
Refund and Returns Policy
This policy explains how return requests, refunds, exchanges, and damaged or incorrect items are handled for NourmalF orders.
Overview
Our goal is to make sure your order reaches you in the right condition. If there is an issue with your order, please contact us with your order number, product name, size, color, and clear photos if applicable.
Return Eligibility
To be eligible for a return, the item should be unused, unworn, unwashed, undamaged, and returned in its original packaging with all tags and labels attached.
- The product must be in sellable condition.
- The request should include your order number and contact details.
- Items that show signs of use, washing, perfume, stains, or damage may be refused.
Non-returnable Items
Some items cannot be returned unless they arrive damaged or incorrect.
- Customized or embroidered items
- Items made or adjusted to special request
- Used, washed, or damaged items
- Items without original tags or packaging
- Final sale items, if marked as final sale
Return Process
To start a return request, email us at [email protected] with your order information and reason for return. Our team will review the request and guide you through the next steps.
Return Shipping Fees
Return shipping fees may be the customer’s responsibility unless the return is caused by an incorrect or damaged item sent by NourmalF. Any original shipping or return shipping costs may be deducted from the refund if applicable.
Damaged or Incorrect Items
If you received a damaged, defective, or incorrect item, please contact us as soon as possible with your order number and clear photos of the product and packaging. We will review the case and provide the proper support.
Exchanges
Exchanges may be available depending on product condition, stock availability, and eligibility. If the requested size or color is unavailable, we may suggest another suitable option or proceed according to the refund process.
Refunds
Once the returned item is received and inspected, we will notify you of the approval or rejection of the refund. Approved refunds are processed through the original payment method where possible. Processing time may vary depending on the bank or payment provider.
Contact
For return, exchange, or refund support, please contact us at [email protected].
Need help with a return?
Send your order number, product details, and photos if the item is damaged or incorrect. Our team will review your request and reply with the next steps.